Winners announced at 2014 Health Business Awards

The winners of the 2014 Health Business Awards were revealed yesterday at the Grange Hotel, London. Sixteen NHS organisations were recognised for their progress across a range of categories.

Presented by practising GP Dr Sarah Jarvis, also the health and medical reporter for BBC’s The One Show, the Health Business Awards promotes examples of excellence and best practice in Hospitals, Trusts, Clinical Commissioning Groups and other organisations that work inside and alongside the NHS.

Frimley Health NHS Foundation Trust was presented with the Outstanding Achievement in Healthcare Award after becoming the first NHS organisation to receive an Outstanding rating following the new style Care Quality Commission inspections.  Other winners included Chorley and South Ribble Clinical Commissioning Group, which was the first recipient of the Clinical Commissioning Award after partnering with Greater Preston CCG. The collaboration has helped deliver patient care closer to home by enabling minor operations to be carried out in local GP surgeries, reducing the number of lengthy hospital stays.

The Health Business Awards winners in full:

Outstanding Achievement in Healthcare
sponsored by Austco
Winner: Frimley Health NHS Trust

In September this year, Frimley Park was the first Trust to be rated as ‘Outstanding’ by the new Care Quality Commission ratings. Strong leadership enables all staff to feel empowered. Improvement targets have been consistently met, and work towards reducing admissions has been particularly successful.

Commended:
Royal Brompton & Harefield NHS Foundation Trust
Royal National Orthopaedic Hospital NHS Trust
West Midlands Ambulance Service
West Suffolk NHS Foundation Trust

Clinical Commissioning Award
sponsored by Medibooks
Winner: Chorley and South Ribble CCG / Greater Preston CCG

The work carried out through this Lancashire commissioning partnership has shown that through combining services patient care can be improved. The collaboration has helped deliver patient care closer to home by enabling minor operations to be carried out in local GP surgeries, reducing the number of lengthy hospital stays.

Commended:
NHS West Cheshire CCG
NHS Bedfordshire CCG
NHS Crawley CCG
Warrington CCG

Estates and Facilities Innovation Award
sponsored by Swallow Evacuation & Mobility Products
Winner: North Bristol NHS Trust - Hospital Move project

This Trust oversaw the successful move of a major hospital from Frenchay to the Brunel building at Southmead Hospital Bristol. Clinicians working in the Trust have praised the state of the art Brunel building, which has the potential to improve privacy and dignity for patients with single rooms, en-suite facilities and a dedicated route through the hospital which means they do not have to be taken past members of the public before or after their operations. This complicated procedure involved the transfer of services including a major trauma centre, accident and emergency, neurosciences, plastics and adult burns. Most elements of this move were staggered in key stages over the month of May, with the closure of Frenchay A&E and opening of the new department in Southmead done on the same day.

Commended:
Colchester Hospital University NHS Foundation Trust - Heat Recovery System
Birmingham Childrens’ Hospital NHS Foundation Trust - Transport Booking / Patient meals systems

Healthcare IT Award
sponsored by Voice Connect
Winner: University Hospitals Birmingham NHS Foundation Trust

UHB has won much praise for its Prescribing, Information and Communications System (PICS), allowing patients and carers to access information through the use of technology. PICS is a rules-based clinical decision support system that operates throughout the Trust in all inpatient, outpatient and daycase areas, including ITUs. It is regularly updated with input from clinicians.

Commended:
NHS Central Southern Commissioning Support Unit
St George’s Healthcare NHS Trust
Wrightington, Wigan and Leigh NHS Foundation Trust
Liverpool Community Health NHS Trust

Healthcare Recruitment Award
sponsored by the Recruitment & Employment Confederation
Winner: Plymouth Hospitals NHS Trust

The Trust’s Recruitment and Resourcing Team has worked hard to redesign their approach to recruiting Healthcare Assistants, which resulted in the appointment of more than 120 new members of staff; many of these staff have achieved a qualification and full clinical competence sign-off, a reduction in the recruitment time and also a reduction in the amount spent on agency staffing. The strategy involved an external advert placed on NHS Jobs, supported by coverage in local media, which led to open days where applicants were assessed for their suitability. The semi-annual campaigns reduce the recruitment time spent by Clinical Nurse Managers by two thirds and the vacancy to appointment time has been reduced by six weeks, thus reducing agency spend.

Commended:
NHS Leadership Academy
Sandwell and West Birmingham Hospitals NHS Trust

Hospital Building Award
sponsored by Decorative Panels
Winner: Morgan Stanley Clinical Building: Great Ormond Street Hospital

The Morgan Stanley Clinical Building is an important element of Great Ormond Street’s redevelopment plan to ensure patients receive world-class care in 21st century facilities. It is hoped that the new building will enable the hospital to treat up to 20 per cent more children and advance pioneering translational research programmes. The building spans 18,500m2 and forms an important element of Great Ormond Street’s major redevelopment plan to ensure patients receive world-class care in 21st century facilities.

Commended:
Finchley Memorial Hospital (Central London Community Healthcare NHS Trust)
Brunel Building: Southmead Hospital (North Bristol NHS Trust)
Richard Desmond Childrens Eye Centre (Moorfields Eye Hospital NHS Foundation Trust)

Hospital Catering Award
sponsored by Bosse Interspice
Winner: Nottingham University Hospitals NHS Trust

77 per cent of NUH’s raw ingredient spend is now on local ingredients. Meat, fresh produce, bakery products and milk are all sourced locally, ensuring security for local suppliers and helping the local economy. Switching to local suppliers has been cost neutral and allowed the Trust to invest £2 million per year in local sustainable businesses and improved focus on patient health.

Commended:
Pennine Acute Hospitals NHS Trust
Salisbury NHS Foundation Trust
Sheffield Teaching Hospitals’ NHS Trust
Princess Alexandra Hospital NHS Trust

Innovation in Mental Health Award
sponsored by ERS Medical
Winner: Pennine Care NHS Foundation Trust: Flo telehealth text / Healthy Minds

The Trust has done much to improve mental health services in the Pennine region, with the Healthy Minds scheme helping sufferers of depression and anxiety to access online self-help courses, therapy sessions and group workshops. Attendees are given between-session support with homework tasks. Service users in Tameside and Glossop have also benefited from a text message-based support system, which saw mental wellbeing self-rating shoot up by 22 per cent compared to those not using the text service.

Commended:
North East London NHS Foundation Trust: Coping Through Football
Birmingham and Solihull Mental Health NHS Foundation trust: ADHD/Smartphone app development projects
Nottinghamshire Healthcare NHS trust: anti‑stigma film

NHS Collaboration Award
sponsored by YPO
Winner: East Lancashire Hospitals NHS Trust / Lancashire Constabulary: A&E Liaison

This partnership has seen two highly trained and skilled police liaison officers being placed in the A&E department of Royal Blackburn Hospital. This forms part of a project which aims to deal with frequent attendees and better improve the individuals’ access to health and care services which best meet their needs.

Commended:
Chorley and South Ribble CCG / Greater Preston CCG: Improvements to A&E
Oxleas NHS Foundation Trust / Greenwich CCG: Integrated Health & Social Care
Leicestershire Partnership NHS Trust: Health & Hate Crimes
Cardiff and Vale University Health Board: Alcohol Treatment Centre

Patient Data Award
sponsored by CCube Solutions
Winner: North West Ambulance Service NHS Trust: Electronic Referral Information Sharing System

NWAS’ Electronic Referral Information Sharing System (ERISS), which now has over 2,000 registered users, aims to transform the ways in which patient information is shared between doctors, clinicians and ambulance crew, meaning patient care can be delivered at the right time in the right place. The system helps to protect vulnerable patients and reduces the number of unnecessary ambulance calls by making it easier for doctors and clinicians to flag up any conditions or care plans a patient may already have.

Commended:
Milton Keynes Hospital NHS Foundation Trust: EDRM system
Nottinghamshire Healthcare NHS Trust: Electronic Integrated Care Pathway (e-ICP)
Liverpool Heart and Chest Hospital NHS Trust: EPR/backup system

Patient Safety Award
sponsored by Pentland Medical
Winner: Great Ormond Street Hospital Foundation NHS Trust

The team at Great Ormond Street has won accolades for its project, ‘Pursuing zero by building hospital foundations for safety’. The programme is an attempt to reach ‘zero harm’ in healthcare, an ambitious target. It is led by 10 senior members of staff, who are given a day a week to work on patient safety. Staff work to achieve a range of outcomes, including to reduce unnecessary delays, maintain high levels of medication safety and eliminate hospital acquired infections.

Commended:

Salford Royal NHS Foundation Trust
Northumberland, Tyne and Wear NHS Foundation Trust
Yeovil District Hospital NHS Foundation trust

Telehealth Award
sponsored by CCube Solutions
Winner: Stoke on Trent Clinical Commissioning Group/Partners

Stoke-on-Trent CCG’s Simple Telehealth (STH) is an intuitive, personal, self-monitoring and alerting tool which uses familiar mobile phone SMS text messaging to collect patient observational data and offers real time advice or guidance to the patient according to the information sent in. Simple Telehealth is affordable and deployable on an unequalled scale across an unrivalled range of conditions and pathways with the SMS text messaging free to patients signed up. Simple Telehealth and its licensed service ‘Florence’ (Flo) is a multi-award winning NHS innovation developed and owned by the NHS. The system helps to: improve adherence with treatment regimes through encouragement, reminders and interactive contact and to boost clinical productivity.

Commended:
East London NHS Foundation Trust: Telehealth EU accreditation
Bridgewater Community Healthcare NHS Trust/Bristol City Council: Reablement Service

Transport & Logistics Award
sponsored by Safer Parking Scheme
Winner: St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens Hospital has taken steps to improve the visitor and staff car parking experience and to help create a more sustainable, user-friendly parking regime. The system uses a new IP-based operating system architecture that enables it to simply and directly connect with multiple technologies being deployed in hospitals and their car parks both now and in the future. This technology has cash and card handling options and can accommodate newer payment technologies in addition to barcoded tickets, staffsmart cards and automatic number plate recognition (ANPR). It offers a streamlined, regular parking service to patients, visitors and staff, and frees up parking staff to perform vital tasks. The ability to integrate control of the St Helens Hospital parking with the future parking needs of Trust was a key consideration.

Commended:
University Hospitals Birmingham NHS Foundation Trust
Royal Bournemouth and Christchurch NHS Trust

Air Ambulance Service of the Year
Winner: Dorset and Somerset Air Ambulance

In Spring 2013, DSAA paramedics began an educational programme to obtain a post-graduate qualification in Advanced Paramedic Practise (Critical Care), with training taking place locally. Hospitals provided short placements to enable paramedics to gain first-hand experience of conditions and treatments that they do not necessarily come across on the air ambulance.

Commended:
Midlands Air Ambulance
Wales Air Ambulance
East Anglian Air Ambulance
Kent, Surrey & Sussex Air Ambulance

Ambulance Trust of the Year
sponsored by Medpac
Winner: West Midlands Ambulance Service

West Midlands Ambulance Service has a reputation as one of the leading NHS organisations in the UK. Formed in 2006 following a merger of four ambulance services in the West Midlands, the Trust has progressed to a high performing emergency service attaining foundation trust status in 2013. WMAS serves a population of 5.6 million who live in the areas of Shropshire, Herefordshire, Worcestershire, Warwickshire, Staffordshire and the Birmingham Coventry, Solihull and Black Country conurbation. Successful projects include the implementation of an ambitious £10 million ‘Make Ready plan throughout the region which has resulted in clinicians having their vehicles refuelled, cleaned and restocked in readiness for duty, and the introduction of a range of services that drive down A&E admission rates.

Commended:
North West Ambulance Service NHS Trust
Yorkshire Ambulance Service

NHS Publicity Campaign Award
Winner: NHS West Suffolk CCG - Emergency Department Cinema Campaign

The Trust has launched #Team999 to educate people about what can happen following an emergency call to the ambulance service, helping people to find out from various service representatives how they contribute to patients receiving the care they need. A key aim of the initiative is to spread the message about the changing roles of the ambulance service and, in particular, how it no longer simply sends ambulances to all incidents or takes every patient to the Emergency Department. Individuals learn about the important work done by the whole team, from call takers to paramedics and community first responders. The Trust also put together a film that shows each of these professionals at work, and has an online quiz where people can test their knowledge of the emergency services.

Commended:
North West Ambulance Service NHS Trust - #Team999
Public Health England - Toxic Cycle anti‑smoking campaign